Crystal Aroma

Returns

What should be your first action?

YaasYaas stands behind its products. We recognise that although our products have extremely high consumer satisfaction, there is never one product that works for everyone. If for any particular reason you are not happy with the received product, we strongly encourage you to email us before returning any product and consult with a customer service representative on the eligibility of your order to for return or exchange.

Requirements for a Refund

• Item(s) must be unopened and in its original condition; item(s) must be returned in all original packaging and with accessories and paperwork;
• Item(s) must be returned using an insured and traceable shipping method;
• The product(s) must have been purchased directly from our website: www.yaasyaas.com;
• Returns/exchanges must be initiated within 13 days following the date of receipt. By saying ‘initiated’ we mean sending us an email with the request to refund/exchange an item;
• Return shipping is at buyer’s cost unless stated otherwise by our support team;
• Refunds will be reimbursed back to your original account – credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process;
• Once you have contacted our customer service team, you will be provided with the return shipping address right away. Please ship the items back to the address we provide you with;
• You can read the full version of our Return Policy in the footer below.