Last updated October 2018
YaasYaas stands behind its products. We recognize that although our products have extremely high consumer satisfaction, there is never a purchase that works for everyone. If for any particular reason you are not happy with the received product, please send an email to our customer support team at firstname.lastname@example.org and explain what is that you are unhappy with. If you have received an item that is faulty, defective or damaged, you may return it to us for a full refund or exchange it for another item. Please see below for more information on our return policy.
Requirements for a Refund
- Item(s) must be unopened and in its original condition; item(s) must be returned in all original packaging and with accessories and paperwork;
- Item(s) must be returned using an insured and trackable shipping method;
- The product(s) must have been purchased directly from our website: www.yaasyaas.com;
- Returns/exchanges must be initiated within 13 days following the date of receipt (i.e., if the receipt has a date of January 1, 2018, the return must be initiated by January 13, 2017). By saying ‘initiated’ we mean sending us an email with the request to refund/exchange an item;
- Return shipping is at buyer’s cost unless stated otherwise by our support team; customer will be given a Product Refund—shipping & handling fees will NOT be refunded;
- Refunds will be reimbursed back to your original account – credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process;
- Once you have contacted our customer service tam, you will be provided with the return shipping address right away. Please ship the items back to the address we provide you with;
- Please check your spam folder first if you haven’t received our letter. Don’t let our emails get lost in your spam folder. Please add us to your contact list;
We strongly encourage you to email us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
After receiving your returned item and inspecting the condition of it, we will process your refund right away. Please allow at least 15 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company or third party services such as PayPal.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Buy 1 Get 1 Free sales, discount codes greater than 10%, or other promotions.
Lost or Stolen Packages
We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can definitely give you more information.
If you don’t believe a delivery was made, please contact our customer service at email@example.com